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Exchange and return
1Carefully pack the goods in the original wrapper as a complete set (goods sold as sets should be returned in sets).
2Fill in an application form for returns.
3Attach a copy of the cashier's receipt.
4Post the parcel to the address:
Mafraq Enterprises Limited
Gatakaini, Popman House
Off Moi Avenue
Opposite The Bazaar Plaza
Ground Floor
5 After you have sent the parcel, please inform us of that by sending an email to sales@mafraqenterprises.com.
Reasons for goods return and exchange
The customer has a right to return the Goods (The Goods can be returned in case it was not used, its consumer properties, factory labels, and its ready sale appearance are reserved) without defining the reason during 5 (five) working calendar days from the moment of the actual Goods delivery from the Seller or people, representing the Seller.
This list points out that Goods of proper quality, that possess individual properties, can not be returned if such Goods can be used only by the consumer who buys them.
To return the goods, you have to submit the document proving the facts and conditions of its purchase and fill in the application for the return of the goods.
This list points out that Goods of proper quality, that possess individual properties, can not be returned if such Goods can be used only by the consumer who buys them.
To return the goods, you have to submit the document proving the facts and conditions of its purchase and fill in the application for the return of the goods.
The Goods return in case of the discovery of defects, related to the failure to meet the conditions of the Order, which happened at the Seller’s fault:
In case the Goods were given to you with partial non-observance or violation of the Order terms at the Seller’s fault, concerning the assortment, completeness, and amount of Goods, you are entitled to inform the Seller (not later than seven calendar days after the Goods is received) about the violations and demand to rectify them.
You also have the right to refuse to take goods and ask for money refund. In this case, the goods must be returned to the Seller with the preservation of the original sale appearance, consumer properties, seals, and factory labels.
To return the goods, you have to submit the document proving the facts and conditions of its purchase and fill in the application for the return of the goods.
In case the Goods were given to you with partial non-observance or violation of the Order terms at the Seller’s fault, concerning the assortment, completeness, and amount of Goods, you are entitled to inform the Seller (not later than seven calendar days after the Goods is received) about the violations and demand to rectify them.
You also have the right to refuse to take goods and ask for money refund. In this case, the goods must be returned to the Seller with the preservation of the original sale appearance, consumer properties, seals, and factory labels.
To return the goods, you have to submit the document proving the facts and conditions of its purchase and fill in the application for the return of the goods.